Jenn-air Electric Range right-front element fails - hot indicator lamp stays on

Oven Repair (including Ranges and Cooktops)
22

— Begin quote from danpan;323303

Glen,
Yes, on my JES9900BAS I used a 1/4 inch socket to take the 4 hex screws off. As Joe M mentioned, you need to open the oven door to be able to see the 4 screws. Take your time and you will most likely find it not to be a tough job.

Good luck,
Dan

— End quote

Dan,

Thanks for the response to Glen,

I hope to hear from my friends at WP, today, I should have a response soon, hopefully,anyway.

:slight_smile: :slight_smile: :slight_smile:

23

— Begin quote from Joe / APP Team;321274

George,

We’re dealing with a different animal.

Your range is a Slide in Range, and not quite as elaborate as the JES9900.

I’m going to take a guess, and suggest that it’s the "hot surface" light staying on(up on the cooking area, not the control panel light) which would indicate a bad sensor on one of the burner element,most likely, or a shorted circuit in one of the burner switches.

Can you get me a better description of the problem, and get your hands on a multi meter, so we can get you up and working proper.

:slight_smile: :slight_smile: :slight_smile:

— End quote

Hi Joe, Hope you’re enjoying the holidays. Thanks for your quick response. I’ve actually got 2 problems. Problem 1 is that the hot surface light stays on and problem 2 is the front/rear right side burner light stays on but the burner works fine. Is there a service manual available for this model and would you be willing to help me diagnose the problem? I have a multi-meter but am not a pro at using it. Thanks.

George

24

— Begin quote from George Minasian;323982

Hi Joe, Hope you’re enjoying the holidays. Thanks for your quick response. I’ve actually got 2 problems. Problem 1 is that the hot surface light stays on and problem 2 is the front/rear right side burner light stays on but the burner works fine. Is there a service manual available for this model and would you be willing to help me diagnose the problem? I have a multi-meter but am not a pro at using it. Thanks.

George

— End quote

George,

Here are excerpts from the service manual, for accessing the components you need to check,

[FONT=Helvetica-Bold][COLOR=#231f20]Removing and Replacing Range[/COLOR][/FONT]
[LEFT][SIZE=2][FONT=Helvetica][SIZE=2][COLOR=#231f20][FONT=Helvetica][SIZE=2][COLOR=#231f20]1. Remove power from unit.[/SIZE][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Helvetica][SIZE=2][COLOR=#231f20][FONT=Helvetica][SIZE=2][COLOR=#231f20][/LEFT]

[/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][SIZE=2][FONT=Helvetica-Bold][SIZE=2][COLOR=#231f20][FONT=Helvetica-Bold][SIZE=2][COLOR=#231f20]NOTE: [/SIZE][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Helvetica-Bold][SIZE=2][COLOR=#231f20][FONT=Helvetica-Bold][SIZE=2][COLOR=#231f20]
[LEFT][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][SIZE=2][FONT=Helvetica][SIZE=2][COLOR=#231f20][FONT=Helvetica][SIZE=2][COLOR=#231f20]To avoid countertop damage, do not move[/SIZE][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Helvetica][SIZE=2][COLOR=#231f20][/LEFT]

[SIZE=2][LEFT][SIZE=2][FONT=Helvetica][COLOR=#231f20]range forward until range has been raised[/SIZE]
[LEFT][SIZE=2]enough to clear all cabinetry.[/SIZE]
[SIZE=2]2. Pull the range forward out of the cabinet opening.[/SIZE]
[SIZE=2]3. Disconnect or unplug the power cord leading from[/SIZE]
[SIZE=2]unit to fuse box or junction box depending on unit.[/SIZE]
[SIZE=2]4. Replace the oven using the installation instructions[/SIZE]
[SIZE=2]and anti-tip bracket(s).[/SIZE]
[/COLOR][/FONT][/SIZE][/LEFT]
[/LEFT]
[/COLOR][/SIZE][/FONT][LEFT][FONT=Helvetica-Bold][COLOR=#231f20]Maintop Assembly[/COLOR][/FONT]
[LEFT][SIZE=2][FONT=Helvetica][SIZE=2][COLOR=#231f20][FONT=Helvetica][SIZE=2][COLOR=#231f20]1. Remove power from unit.[/SIZE][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Helvetica][SIZE=2][COLOR=#231f20][FONT=Helvetica][SIZE=2][COLOR=#231f20]
[SIZE=2]2. Remove range from installation position, see[/SIZE]
[SIZE=2]“Removing and Replacing Range” procedure.[/SIZE]
[SIZE=2]3. Remove coil elements from installation position[/SIZE]
[SIZE=2](select models).[/SIZE]
[SIZE=2]4. Open oven door and remove screws securing[/SIZE]
[SIZE=2]maintop to oven chassis, located on the bottom of[/SIZE]
[SIZE=2]control panel and along the outside edges of the[/SIZE]
[SIZE=2]maintop.[/SIZE]
[SIZE=2]5. Label and disconnect wiring to ribbon elements[/SIZE]
[SIZE=2](select models).[/SIZE]
[SIZE=2]6. Gently remove ceran top (select models) and place in[/SIZE]
[SIZE=2]safe area to prevent damage to top.[/SIZE]
[SIZE=2]7. Remove porcelain maintop (select models).[/SIZE]
[SIZE=2]8. Reverse procedure to reinstall maintop assembly.[/SIZE][/LEFT]
[/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Helvetica][SIZE=2][COLOR=#1b1b1b]
[LEFT][/COLOR][/SIZE][/FONT][FONT=Helvetica-Bold][COLOR=#231f20]Control Panel[/COLOR][/FONT]
[SIZE=2][FONT=Helvetica][SIZE=2][COLOR=#231f20][FONT=Helvetica][SIZE=2][COLOR=#231f20]1. Remove power from unit.[/SIZE][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Helvetica][SIZE=2][COLOR=#231f20][FONT=Helvetica][SIZE=2][COLOR=#231f20]
[SIZE=2]2. Open oven door and remove screws securing control[/SIZE]
[SIZE=2]panel.[/SIZE]
[SIZE=2]3. Remove screws located on the right and left sides of[/SIZE]
[SIZE=2]the control panel.[/SIZE]
[SIZE=2]4. Grasp control panel on the far left and right sides and[/SIZE]
[SIZE=2]pull down.[/SIZE]
[/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][SIZE=2][FONT=Helvetica-Bold][SIZE=2][COLOR=#231f20][FONT=Helvetica-Bold][SIZE=2][COLOR=#231f20]NOTE: [/SIZE][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Helvetica-Bold][SIZE=2][COLOR=#231f20][FONT=Helvetica-Bold][SIZE=2][COLOR=#231f20][/LEFT]
[/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT]
[/LEFT]
[FONT=Helvetica-Bold][SIZE=2][COLOR=#231f20][FONT=Helvetica-Bold][SIZE=2][COLOR=#231f20]
[LEFT][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][SIZE=2][FONT=Helvetica][SIZE=2][COLOR=#231f20][FONT=Helvetica][SIZE=2][COLOR=#231f20]Gently pull control panel out and down.[/SIZE][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Helvetica][SIZE=2][COLOR=#231f20]
[SIZE=2][SIZE=2][FONT=Helvetica][COLOR=#231f20]5. Reverse procedure to reinstall control panel.[/SIZE][/COLOR][/FONT][/SIZE][SIZE=2][FONT=Helvetica][COLOR=#231f20][/LEFT]

[LEFT][SIZE=2][FONT=Helvetica-Bold][COLOR=#231f20][FONT=Helvetica-Bold][COLOR=#231f20]Infinite Switch[/COLOR][/FONT][/COLOR][/FONT][/SIZE][FONT=Helvetica][COLOR=#231f20]
[LEFT][SIZE=2][SIZE=2][FONT=Helvetica][SIZE=2][COLOR=#231f20][FONT=Helvetica][SIZE=2][COLOR=#231f20]1. Remove control panel, see "Control Panel"[/SIZE][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][/SIZE][SIZE=2][FONT=Helvetica][SIZE=2][COLOR=#231f20][FONT=Helvetica][SIZE=2][COLOR=#231f20]
[SIZE=2]procedure.[/SIZE]
[SIZE=2]2. Label and disconnect wire terminals from infinite[/SIZE]
[SIZE=2]switch.[/SIZE]
[SIZE=2]3. Remove knob on infinite switch.[/SIZE]
[SIZE=2]4. Remove screws in front securing infinite switch to[/SIZE]
[SIZE=2]control panel.[/SIZE]
[SIZE=2]5. Reverse procedure to reinstall infinite switch.[/SIZE]
[/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Helvetica-Bold][COLOR=#231f20]Indicator Lights[/COLOR][/FONT]
[SIZE=2][FONT=Helvetica][SIZE=2][COLOR=#231f20][FONT=Helvetica][SIZE=2][COLOR=#231f20]1. Remove control panel, see "Control Panel" procedure[/SIZE][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Helvetica][SIZE=2][COLOR=#231f20][FONT=Helvetica][SIZE=2][COLOR=#231f20]
[SIZE=2]for removal.[/SIZE]
[SIZE=2]2. Label and disconnect wires from indicator light.[/SIZE]
[SIZE=2]3. Squeeze the two tabs on the indicator light body and[/SIZE]
[SIZE=2]gently pull to release from control panel.[/SIZE][/LEFT]
[SIZE=2]4. Reverse procedure to reinstall indicator light[/SIZE]

[SIZE=2]Now for the circuits to check :[/SIZE]

[SIZE=2]For the hot surface light,[/SIZE]

[SIZE=2]You’ll need to check each burner sensor(box on side of each burner).[/SIZE]
[SIZE=2]Terminals 1B across to 2B, should be an open circuit(0 resistance)when cool. Which ever burner has a closed circuit(infinite resistance 000)on the 1B to 2B terminals is the bad sensor and is the cause of the hot surface light to remain on.[/SIZE]

[SIZE=2]The infinite switches, indicator lights,[/SIZE]

[SIZE=2]Once you get the control panel down and access the back of the switches,[/SIZE]

[SIZE=2]With the switches in the off position, you’ll need to check for an open circuit(0 resistance) between the L1 terminal and the P terminal on each switch, which ever switch has a closed circuit(infinite resistance 000) across those terminals, is the cause for the indicator light being on.[/SIZE]

[SIZE=2]Remember, you need to remove at least one wire off of one of the terminals, when testing to achieve an accurate test reading.[/SIZE]

[SIZE=2]If all checks OK, you’ll need to start looking for a shorted or damaged wire.[/SIZE]

[SIZE=2]Good Luck,[/SIZE]

[SIZE=2]:slight_smile: :slight_smile: :slight_smile: [/SIZE][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][/SIZE][/COLOR][/FONT]
[/LEFT]
[/COLOR][/FONT][/SIZE][/COLOR][/SIZE][/FONT][LEFT]

[/LEFT]

25

— Begin quote from Joe / APP Team;324579

George,

Here are excerpts from the service manual, for accessing the components you need to check,

[FONT=Helvetica-Bold][COLOR=#231f20]Removing and Replacing Range[/COLOR][/FONT]
[LEFT][SIZE=2][FONT=Helvetica][SIZE=2][COLOR=#231f20][FONT=Helvetica][SIZE=2][COLOR=#231f20]1. Remove power from unit.[/SIZE][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Helvetica][SIZE=2][COLOR=#231f20][/LEFT]

[/COLOR][/SIZE][/FONT][SIZE=2][FONT=Helvetica-Bold][SIZE=2][COLOR=#231f20][FONT=Helvetica-Bold][SIZE=2][COLOR=#231f20]NOTE: [/SIZE][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Helvetica-Bold][SIZE=2][COLOR=#231f20]
[LEFT][/COLOR][/SIZE][/FONT][SIZE=2][FONT=Helvetica][SIZE=2][COLOR=#231f20][FONT=Helvetica][SIZE=2][COLOR=#231f20]To avoid countertop damage, do not move[/SIZE][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][/LEFT]

[LEFT][SIZE=2][SIZE=2][FONT=Helvetica][COLOR=#231f20][SIZE=2][FONT=Helvetica][COLOR=#231f20]range forward until range has been raised[/SIZE]

[SIZE=2]enough to clear all cabinetry.[/SIZE]
[LEFT][SIZE=2]2. Pull the range forward out of the cabinet opening.[/SIZE]
[SIZE=2]3. Disconnect or unplug the power cord leading from[/SIZE]
[SIZE=2]unit to fuse box or junction box depending on unit.[/SIZE]
[SIZE=2]4. Replace the oven using the installation instructions[/SIZE]
[SIZE=2]and anti-tip bracket(s).[/SIZE]
[/LEFT]
[/LEFT]
[/COLOR][/FONT][/SIZE]

[LEFT][/COLOR][/FONT][/SIZE][FONT=Helvetica-Bold][COLOR=#231f20]Maintop Assembly[/COLOR][/FONT]

[SIZE=2][FONT=Helvetica][SIZE=2][COLOR=#231f20][FONT=Helvetica][SIZE=2][COLOR=#231f20]1. Remove power from unit.[/SIZE][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Helvetica][SIZE=2][COLOR=#231f20]
[LEFT][SIZE=2][SIZE=2][FONT=Helvetica][COLOR=#231f20]2. Remove range from installation position, see[/SIZE][/COLOR][/FONT][/SIZE][SIZE=2][FONT=Helvetica][COLOR=#231f20]
[SIZE=2]“Removing and Replacing Range” procedure.[/SIZE]
[SIZE=2]3. Remove coil elements from installation position[/SIZE]
[SIZE=2](select models).[/SIZE]
[SIZE=2]4. Open oven door and remove screws securing[/SIZE]
[SIZE=2]maintop to oven chassis, located on the bottom of[/SIZE]
[SIZE=2]control panel and along the outside edges of the[/SIZE]
[SIZE=2]maintop.[/SIZE]
[SIZE=2]5. Label and disconnect wiring to ribbon elements[/SIZE]
[SIZE=2](select models).[/SIZE]
[SIZE=2]6. Gently remove ceran top (select models) and place in[/SIZE]
[SIZE=2]safe area to prevent damage to top.[/SIZE]
[SIZE=2]7. Remove porcelain maintop (select models).[/SIZE]
[SIZE=2]8. Reverse procedure to reinstall maintop assembly.[/SIZE][/LEFT]
[/COLOR][/FONT][/SIZE][/COLOR][/SIZE][/FONT]
[LEFT][FONT=Helvetica-Bold][COLOR=#231f20]Control Panel[/COLOR][/FONT]
[SIZE=2][FONT=Helvetica][SIZE=2][COLOR=#231f20][FONT=Helvetica][SIZE=2][COLOR=#231f20]1. Remove power from unit.[/SIZE][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Helvetica][SIZE=2][COLOR=#231f20]
[SIZE=2][SIZE=2][FONT=Helvetica][COLOR=#231f20]2. Open oven door and remove screws securing control[/SIZE][/COLOR][/FONT][/SIZE][SIZE=2][FONT=Helvetica][COLOR=#231f20]
[SIZE=2]panel.[/SIZE]
[SIZE=2]3. Remove screws located on the right and left sides of[/SIZE]
[SIZE=2]the control panel.[/SIZE]
[SIZE=2]4. Grasp control panel on the far left and right sides and[/SIZE]
[SIZE=2]pull down.[/SIZE]
[/COLOR][/FONT][/SIZE][/COLOR][/SIZE][/FONT][SIZE=2][FONT=Helvetica-Bold][SIZE=2][COLOR=#231f20][FONT=Helvetica-Bold][SIZE=2][COLOR=#231f20]NOTE: [/SIZE][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Helvetica-Bold][SIZE=2][COLOR=#231f20][/LEFT]
[/COLOR][/SIZE][/FONT]

[/LEFT]

[FONT=Helvetica-Bold][SIZE=2][COLOR=#231f20]
[LEFT][/COLOR][/SIZE][/FONT][SIZE=2][FONT=Helvetica][SIZE=2][COLOR=#231f20][FONT=Helvetica][SIZE=2][COLOR=#231f20]Gently pull control panel out and down.[/SIZE][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT]
[SIZE=2][SIZE=2][FONT=Helvetica][COLOR=#231f20][SIZE=2][FONT=Helvetica][COLOR=#231f20]5. Reverse procedure to reinstall control panel.[/SIZE][/COLOR][/FONT][/SIZE][/COLOR][/FONT][/SIZE][SIZE=2][FONT=Helvetica][COLOR=#231f20][/LEFT]

[LEFT][SIZE=2][SIZE=2][FONT=Helvetica][COLOR=#231f20][FONT=Helvetica-Bold][COLOR=#231f20][FONT=Helvetica-Bold][COLOR=#231f20]Infinite Switch[/COLOR][/FONT][/COLOR][/FONT][/SIZE][/LEFT]

[LEFT][SIZE=2][FONT=Helvetica][SIZE=2][COLOR=#231f20][FONT=Helvetica][SIZE=2][COLOR=#231f20][FONT=Helvetica][SIZE=2][COLOR=#231f20]1. Remove control panel, see "Control Panel"[/SIZE][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][/SIZE][SIZE=2][FONT=Helvetica][SIZE=2][COLOR=#231f20]
[LEFT][SIZE=2][SIZE=2][FONT=Helvetica][COLOR=#231f20]procedure.[/SIZE][/COLOR][/FONT][/SIZE][SIZE=2][FONT=Helvetica][COLOR=#231f20]
[SIZE=2]2. Label and disconnect wire terminals from infinite[/SIZE]
[SIZE=2]switch.[/SIZE]
[SIZE=2]3. Remove knob on infinite switch.[/SIZE]
[SIZE=2]4. Remove screws in front securing infinite switch to[/SIZE]
[SIZE=2]control panel.[/SIZE]
[SIZE=2]5. Reverse procedure to reinstall infinite switch.[/SIZE]
[/COLOR][/FONT][/SIZE][/COLOR][/SIZE][/FONT][FONT=Helvetica-Bold][COLOR=#231f20]Indicator Lights[/COLOR][/FONT]
[SIZE=2][FONT=Helvetica][SIZE=2][COLOR=#231f20][FONT=Helvetica][SIZE=2][COLOR=#231f20]1. Remove control panel, see "Control Panel" procedure[/SIZE][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Helvetica][SIZE=2][COLOR=#231f20]
[SIZE=2][SIZE=2][FONT=Helvetica][COLOR=#231f20]for removal.[/SIZE][/COLOR][/FONT][/SIZE][SIZE=2][FONT=Helvetica][COLOR=#231f20]
[SIZE=2]2. Label and disconnect wires from indicator light.[/SIZE]
[SIZE=2]3. Squeeze the two tabs on the indicator light body and[/SIZE]
[SIZE=2]gently pull to release from control panel.[/SIZE][/LEFT]
[SIZE=2]4. Reverse procedure to reinstall indicator light[/SIZE]

[SIZE=2]Now for the circuits to check :[/SIZE]

[SIZE=2]For the hot surface light,[/SIZE]

[SIZE=2]You’ll need to check each burner sensor(box on side of each burner).[/SIZE]
[SIZE=2]Terminals 1B across to 2B, should be an open circuit(0 resistance)when cool. Which ever burner has a closed circuit(infinite resistance 000)on the 1B to 2B terminals is the bad sensor and is the cause of the hot surface light to remain on.[/SIZE]

[SIZE=2]The infinite switches, indicator lights,[/SIZE]

[SIZE=2]Once you get the control panel down and access the back of the switches,[/SIZE]

[SIZE=2]With the switches in the off position, you’ll need to check for an open circuit(0 resistance) between the L1 terminal and the P terminal on each switch, which ever switch has a closed circuit(infinite resistance 000) across those terminals, is the cause for the indicator light being on.[/SIZE]

[SIZE=2]Remember, you need to remove at least one wire off of one of the terminals, when testing to achieve an accurate test reading.[/SIZE]

[SIZE=2]If all checks OK, you’ll need to start looking for a shorted or damaged wire.[/SIZE]

[SIZE=2]Good Luck,[/SIZE]

[SIZE=2]:slight_smile: :slight_smile: :slight_smile: [/SIZE][/COLOR][/FONT][/SIZE][/COLOR][/SIZE][/FONT][/SIZE][/COLOR][/FONT]

[/LEFT]

[/COLOR][/FONT][/SIZE][/COLOR][/FONT][/SIZE]

— End quote

Hi Joe,

Happy New Year and thanks for the very useful information for testing the stovetop. I believe I found the culprit (bad switch) that’s causing the indicator light to stay on and I’ll order one to replace it. As for the hot surface light, I tested all of the sensor boxes attached to the burners. 1b to 2b gave me no continuity and the ohm readings were all 1. Do you think the indicator light is bad? Any suggestions. I will probably just buy a light along with the infinite switch. It can’t cost much. Thanks a lot for all your help.

Regards,

George

26

— Begin quote from George Minasian;325237

Hi Joe,

Happy New Year and thanks for the very useful information for testing the stovetop. I believe I found the culprit (bad switch) that’s causing the indicator light to stay on and I’ll order one to replace it. As for the hot surface light, I tested all of the sensor boxes attached to the burners. 1b to 2b gave me no continuity and the ohm readings were all 1. Do you think the indicator light is bad? Any suggestions. I will probably just buy a light along with the infinite switch. It can’t cost much. Thanks a lot for all your help.

Regards,

George

— End quote

I don’t think you’d have a bad hot surface light, it’s on , so it works.

If all your sensor circuits are correct, sounds like it from your reply, you need to start looking for a shorted wire on the sensor circuit to chassis ground. We’re completing a circuit some where in order to turn the light on.

The Way this works is;
You have 120 VAC on the wire to the 1B terminal, Tan wire,
You have 120 VAC on the wire to the 2B terminal, Black wire(s),
at the terminals on the sensor.

When the sensor circuit reaches temp. and closes, it causes the 240 VAC to travel to the hot surface light, and it illuminates, until the temperature cools down , the circuit opens and the light goes out.

Though, I have never had this problem, there is a possibility that your bad infinite switch, could be the culprit,

Replace the bad switch, if the light still remains on, you’ll need to start looking for a shorted wire.

Let us know what you find.

Good Luck,

:slight_smile: :slight_smile: :slight_smile:

27

Just want to let folks know that calling Jenn-Air @ 1-800-688-1100 might be a good idea, especially if you unit is fairly new. The RF burner on our JES9900BAS quit two days ago. I called JA, and they’re sending out a service tech gratis to fix the problem. The warranty covers parts (but not labor) for 5 yrs, but the service rep said they would cover labor "as a courtesy," because our unit was only 19 mos. old. Must be a pretty common problem, just short of a general recall. Thought this information might be helpful.

28

I have had good luck with the Jenn air people when I have been trouble shooting my electric range.They are helpful and are great about sending out techs.

29

— Begin quote from rifa01;327540

I have had good luck with the Jenn air people when I have been trouble shooting my electric range.They are helpful and are great about sending out techs.

— End quote

Thanks for the information,

They used to be pretty good about assistance, apparently they decided to return to older policies.

They were pretty strick, a few years back.

Thanks again,

:cool: :cool: :cool:

30

I actually called on a Thursday to get my electric range repaired and the tech was there before noon on Friday. Pretty good considereing it was around the holidays.

31

— Begin quote from rifa01;328067

I actually called on a Thursday to get my electric range repaired and the tech was there before noon on Friday. Pretty good considereing it was around the holidays.

— End quote

Yes,

That’s a very good thing,

:slight_smile: :slight_smile: :slight_smile:

32

— Begin quote from Joe / APP Team;326482

I don’t think you’d have a bad hot surface light, it’s on , so it works.

If all your sensor circuits are correct, sounds like it from your reply, you need to start looking for a shorted wire on the sensor circuit to chassis ground. We’re completing a circuit some where in order to turn the light on.

The Way this works is;
You have 120 VAC on the wire to the 1B terminal, Tan wire,
You have 120 VAC on the wire to the 2B terminal, Black wire(s),
at the terminals on the sensor.

When the sensor circuit reaches temp. and closes, it causes the 240 VAC to travel to the hot surface light, and it illuminates, until the temperature cools down , the circuit opens and the light goes out.

Though, I have never had this problem, there is a possibility that your bad infinite switch, could be the culprit,

Replace the bad switch, if the light still remains on, you’ll need to start looking for a shorted wire.

Let us know what you find.

Good Luck,

:slight_smile: :slight_smile: :slight_smile:

— End quote

Joe,

Replacing the switch seems to have solved the problem with the hot surface light. Both are fine now. Thanks so much for all your assistance. You and this forum are a GREAT service.

George

33

— Begin quote from George Minasian;328207

Joe,

Replacing the switch seems to have solved the problem with the hot surface light. Both are fine now. Thanks so much for all your assistance. You and this forum are a GREAT service.

George

— End quote

George,

You did a great job,

We’re happy to be of some help,

You’re welcome,

And Thanks for the compliments, we appreciate it

Good Luck,

:smiley: :smiley: :smiley:

34

— Begin quote from danpan;317487

Bottom line, my problem is solved. I decided to buy the Infinite Switch as Joe M. from the APP tem suggested earlier. I installed this morning and the custom burner works again. Taking my time to ensure that I do not brake anything else in the process of doing it, the installation took about 30 minutes.

Here is how I did it on my electric range Jenn-Air JES9900BAS:

  1. Turned power off at the Circuit Breaker.
  2. Removed Oven door. (Opened door about 20 degrees and lifted it up)
  3. Removed 4 hex screws from the control panel. It requires a 1/4 in socket. These 4 screws are visible after you open/remove the Oven door. (There are other Philips stainless steel (SS) screws holding the SS panel clad. I did not need to remove them)
  4. I installed one of the oven racks at the highest setting with a 4 inch cardboard box on it (for extra height) to allow me to put down the control panel once all screws are removed. (Thanks for the pointer Joe M.)
  5. Holding on to the panel, (so it does not drop by itself) I removed the last 2 side screws from the control panel. (One Philips head screw on each side of the panel) Gently I guided it down and out and put the control panel on the cardboard box.
  6. Before I removed the connectors to the switch, I looked and noted how far they were seated in. I also noted the color and orientation of each connector. Removed the connectors to the infinite switch. It is a good idea to take a digital picture before removing the connectors. (It seemed to me that it would be hard to reverse the connectors, however, better safe than sorry.)
  7. Removed the front right knob and the 2 Philips screws, behind the knob, holding the infinite switch. Removed the old infinite switch.
  8. Reversing the process, I installed the new switch by using the 2 Philips screws from step 7, and reconnecting the 2 electric connectors from step 6. Make sure the connectors are properly seated in the back of the infinite switch.
  9. Re-installed the control panel using the 2 side screw from step 5 and then the 4 screws from step 3.
  10. Carefully, not to drop it, I reinstalled the Oven door and closed it.
  11. After, checking again to make sure that everything was reinstalled and my electric range was the same way it was before I started the job, I proceeded to turn the power back on.

Total success. The custom dual element worked again like when it was brand new.

I would like to thank Joe M from the APP team, again, for his invaluable coaching and help.

— End quote

Hi,

Are the two Philips head screws on each side of control panel visible? Or they become visible once the four hex screws are removed? I checked my JES9900BAS with your instruction and couldn’t find the side screws.

Thank you.

35

Thank you Joe.

I think I will try to replace the infinite switch.
I have two more questions.
Is the part posted on the first page an authentic one?
And do all four burners use the same infinite switch?

Thanks.

36

— Begin quote from taeseoplim;379613

Thank you Joe.

I think I will try to replace the infinite switch.
I have two more questions.
Is the part posted on the first page an authentic one?
And do all four burners use the same infinite switch?

Thanks.

— End quote

At one point, this thread involved two different ranges.

If your range is a JES9900***, Then yes the switch listed on the first post, is the correct part number for the right front(custom control) infinite switch,as are the access and replacement instructions.

Here at AppliancePartsPros, we only use Manufacturer authorized parts, so when you order the part, you’ll recieve an "authentic" part, we also have a longer warranty on parts.

As for the infinite switches, No, they are not all the same, especially your’s,
They are rated by wattage required to properly operate a specific sized element, and they are not interchangeable.

Hope this helps,

Good Luck,

:slight_smile: :slight_smile: :slight_smile:

37

Yes, my unit is JES9900BAS, and the front right double burner is the one that doesn’t ignite.

What is the part number, then?

Thank you, Joe.

38

— Begin quote from taeseoplim;379730

Yes, my unit is JES9900BAS, and the front right double burner is the one that doesn’t ignite.

What is the part number, then?

Thank you, Joe.

— End quote

Your Right Front burner element/switch assembly,

[part]AP4369619[/part]

Is the "custom" control switch.

Like I said in the previous post, your access instructions are listed in the responses in the previous posts.

Good Luck,
:slight_smile: :slight_smile: :slight_smile:

39

Joe,

I’ve got the switch today and replaced it, but problem persists. What should I do next. The hot temperature sensor lights up, but the burner does not ignite.

Thanks.

Taeseop.

40

[ATTACH]2873[/ATTACH]
— Begin quote from taeseoplim;382497

Joe,

I’ve got the switch today and replaced it, but problem persists. What should I do next. The hot temperature sensor lights up, but the burner does not ignite.

Thanks.

Taeseop.

— End quote

Now we’re working on two different things.

The hot surface indicator light, is actuated by a circuit in the sensor, on the burner assembly, a different component than the infinite switch.

As for the burner not heating, with the new switch installed,

Are you sure you wired the new switch properly ?
Were there any damaged wires, from or to the new switch ?
Could you have accidentally disconnected a wire to the burner or the new switch, while you were working on the unit ?

What was actually wrong with the range, before we discussed the parts you needed ?

I’ve attached the tech sheet, wiring diagram for you, so you can double check everything you’ve done so far.

[ATTACH]2873[/ATTACH]

:slight_smile: :slight_smile: :slight_smile:

41

Hi Joe,

I started out with the exact same problem as DANPAN had, as he posted on the first page:

---------------------danpan’s post ---------------------------------
"I have the same problem with my right burner (custom burner) not working any longer and the hot indicator lap is staying on. I like check the switch and identify what needs to be done to fix it. I like to try Joe’s suggestion, however, I need some information on what to take appart and get to the switch. Is there a diagram or exploded view that shows how get to the switch? "

The front right burner (both inside and outside) didn’t ignite, and the hot surface indicator stayed on all the time. After replacing the infinite switch, the symptom remained the same.

When replacing the switch, all I did was to pull out two sockets from the back of the switch. The upper socket had 6 wires connected and the lower one had 3 wires connnected. I was very careful not to disconnect any wire, and replaced the sockets exactly the way they were. The possibility is that a certain wire might have been disconnected before I opened the control panel. Do you want me to check for a loose wire?

Thanks.