Freezer/Refrigerator not cold

Side by side Hotpoint not cold, removed frost from rear of freezer, no
change. What is next step?

[SIZE=3]Did you remove the cover off the back of the freezer and remove all the ice from behind there? If not you need to do so. Hope this helps!![/SIZE]
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[SIZE=3]http://www.appliance-repair-it.com/GE-refrigerator-repair.html[/SIZE]