I purchased my washer in Feb of this year and haven’t had problems until the last few weeks.
If the machine has been off for a few hours and I start a load of laundry the starting process is normal, no issues. But now for some reason during the cycle countdown it will not go to 00:00 to end, the machine will stop with 1 minute left and make three or four short buzzes and the display will say the door is locked and the start/pause button will flash, although the door will open and I can take the clothing out. The display will clear, but the "Door Locked" notice will remain on the display. If at this time I try to start another load of laundry it will not cycle properly. The machine will make the short buzzing sounds, pause itself and then we can hear the pump come on and stay on for a few minutes. We’ve done everything in the manual to check for a blockage in the lines, cleaning and doing each suggestion we’ve read including unplugging the machine to reset it.
If I leave the washer alone for 30 min to an hour, the "Door Locked" message will clear eventually and then I am able to start a load of laundry and everything goes smoothly, but the process repeats itself when it will end at 1 min and pause itself.
Until recently I’ve never had a problem doing several loads of laundry one after another.
One more thing… while checking everything last night we found a tear in the gasket and have ordered a new one, my husband said he wouldn’t think that would cause the problem we are experiencing… but never know.
Any ideas are greatly appreciated, I do have the warranty but would hate to call out someone only to find its something common or an issued not covered resulting in a service call charge.
Thanks
Yes we have checked and cleaned the pump filter, nothing in there. My Husband has removed all of the drain lines to make sure we had no clogs. The Washer is clog free in every way and we did reset the washer on two different occassions with no change.
Without a volt-ohm meter, Its a hit or miss deal. The FIRST thing to check is the fuses or circut breakers in the home. (I can hear you now,saying that it runs but doesn’t heat) CHECK THE BREAKERS!!! If they are OK, The next place I look is the thermostat at the TOP of the heater box. If you have a meter, you should be able to read continuity thru it. if not, Thats your problem. if its OK, Then remove the HEATER and check for a broken coil.
junebughoney3,
I know its been a long time since the original post, but I just started experiencing this problem and I am wondering what the outcome of our issue was…
Yes we did find the solution. The Front Door Boot Gasket had a rip in it. We replaced it and all was fine. Even though I have the warranty the rip was our fault, my husband had a drill bit in his pocket that I must have missed when going through the laundry. We bought a new gasket online and my husband was able to put it on… though not easy if you aren’t familiar with these types of repairs.
I’ve only had this issue once since that time and had no rip, it was that the filter at the bottom front of the washer needed to be cleaned out. The one thing I have noticed about this washer is that once in a while for who knows what reason some clothing will get caught and ripped, those pieces from the clothing were trapped in the filter so I make sure to check it regularly.
One last question…
What is the part number of the gasket? And where/how did you find it?
I looked on searspartsdirect.com and came accross one "gasket" that was like $179. And then there was a "tub seal" for like $22. Did you have to replace both?
I know how difficult it can be to find the information you need quickly so I was more than happy to help you out!
From what I’ve read the washer does a system check before starting and if anything is out of sort it won’t begin the washing process. I to found water on the floor and when my husband took off the front panel at the bottom he noticed water in the bottom tray, thats when we flipped the rubber seal back inside the washer and found the rip. I also make sure now to clean that area out after each wash.
The link I had saved isn’t working for some reason but all I did was enter the Model number into my search engine and was able to find the part number. I then did a search for appliance repair parts and was able to find a few sites that offer the product at reasonable prices.
I bought the boot for around $90 and no I didn’t have to replace anything else with it.
This is a link to the post on this forum that helped me out a lot:
The new igniter comes as a part of the burner head. They are different for a different burners and are secured with a central ring. You have to have a special burner ring removal tool to unscrew it.
