We tryed our cleaning cycle on our GE oven and the top oven is locked and will not open. I have tried clearing it, turning off the power. Anyone have any idea how to open up the control panel, or have an idea how to get the oven unlocked.
Any help is appreciated.
Dearsmiths
There are 3 screws between the top of the door and the control panel, get some pliers, or a small cresent wrench, and take those 3 screws out, make sure the power is off to the oven. after that, push up on the control panel, and it will come off. next go to the lock motor which should be to the right, remove the top screw that attaches the lock arm to the motor, and you will be able to get the door open. click this link for a pic of the motor assembly
Model JTP27WA1WW
— Begin quote from abadfish66;23422
There are 3 screws between the top of the door and the control panel, get some pliers, or a small cresent wrench, and take those 3 screws out, make sure the power is off to the oven. after that, push up on the control panel, and it will come off. next go to the lock motor which should be to the right, remove the top screw that attaches the lock arm to the motor, and you will be able to get the door open. click this link for a pic of the motor assembly
Model JTP27WA1WW
— End quote
I think I know what you are talking about, one on each end, one in the middle? I will try it and report back.
Thanks, dearsmiths
you got it, keep us posted
got the lock off the door. Now, it’s still flashing "door locked" in red so how do I get that cleared? Appears I cannot use the top part of the oven until I get that removed. I did find a schmatic of the oven inside when I opened up the control panel. Many thanks for your help, we appreciate it!
dearsmiths
Do you have a multimeter or a jumper wire?
You don’t need to, make sure the breaker to the oven is off if not already!!! There are 2 thermal switches in there, small round devices with 2 wires attached, please verify the color code one should have 2 yellow wires, and the other should have 2 blue wires, is that correct?
Do you see the 2 thermal disks I am talking about, one should be in front of the fan, and I think that one has 2 yellow wires attached to it, the other one should be to the right of that one somewhere
One closest to the fan has 2 yellow wires, one to the right of that closet to the lock motor has 2 black wires. (check that, this one has one gray and then one wire with 2 blacks coming off it).
Updated
flashing locked door and time, same as before.
dearsmiths
We know it’s not those tco’s, the door switch, does the light go on and off when you press it in and let it go
yes, open the door, light goes on.
dearsmiths
at this point, I suspect the lock motor has failed. Or possibly one of the switches on the motor bracket.
— Begin quote from dearsmiths;23625
On the lock motor, when I turn the electricity back on, there is something in the middle that seems to want to go around but a black arm is stopping it. Should I replace this?
Thanks again for all your help. dearsmiths
— End quote
Haven’t done anything yet. Are the black arms the switches on the motor bracket? I think I am going to take a chance and order the motor bracket and see if that works. If you have any other information, appreciate your help.
dearsmiths
You got the right part,
That’s great, now if I could just find someone to help me with my computer 
Hello, I recently pulled to hard on our microwave door handle and the handle broke off of the door! I took the door off and took it apart in order to unscrew the the two screws that hold the handle on. One of the screws is easily accessible but the other one is directly behind the black metal frame that WILL NOT come off! How am I supposed to get to this screw to replace the handle? I assume there is some way to get to it since they sell a replacement part for it. I would rather replace the handle than dish out $150 for a brand new door!
Thanks,
Steve
btw, it is a GE profile spacemaker microwave oven
EDIT: I don’t think that the three last numbers are supposed to be on the model number, can one of the mods delete them please?
Hello, I recently pulled to hard on our microwave door handle and the handle broke off of the door! I took the door off and took it apart in order to unscrew the the two screws that hold the handle on. One of the screws is easily accessible but the other one is directly behind the black metal frame that WILL NOT come off! How am I supposed to get to this screw to replace the handle? I assume there is some way to get to it since they sell a replacement part for it. I would rather replace the handle than dish out $150 for a brand new door!
Thanks,
Steve
btw, it is a GE profile spacemaker microwave oven… the last three #'s on the model # are 003
MODS: Please delete my other thread like this one since it has the wrong model number on it!
This isn’t your exact model but very close http://www.appliancepartspros.com/partsearch/model.aspx?model_id=216918
If you note the inside of th door has tabs, to get to the handel screws you will need to use a putty knife to remove the inner part of the door.
I hope this helps you a little.
If you already removed the inner door frame and that "easy accessible screw" then you probably have to remove the outer door frame which is secured with the tabs to the metal inner frame.
Gene.