I’ve got the installation instruction but can’t find the model number. It’s a 2000 or 2001 model. Fans are running, etc., but the freezer isn’t cold nor is the refrigerator. Any ideas?
Here are your parts
http://www.appliancepartspros.com/partsearch/modelsearch.aspx?model=Kbrs36mhx01
Since the condenser/compressor fan is running, the compressor should be running.
Check it.
You can usually hear it but also should be able to feel it vibrating.
If it is running remove the cover in the freezer so you can inspect the evaporator coils.
If there is no frost or just frost in one area (usually where the freon enter the coils) then it is a sealed system problem.
This will be an expensive repair as you need a pro.
often it makes more sense to put the dollars towards a new unit.
I am assuming that the compressor runs all the time except when the unit goes through a defrost cycle.