Here is a manual. It is too large to attach here so I have used a 3rd party site. Un-click the Use Our Download Manager and then use the grey Download button. Otherwise the site may put software on your computer that you do not want. http://www.datafilehost.com/d/ec03f1cf
See the attachment for the tech sheet.
Could be a heater problem, this can cause wash and dry problems.
Are your cycle times the same ?
A heater problem will usually cause longer run times as the unit waits for the water to heat to a certain set point. If it does not reach that temperature many units will continue the cycle after a maximum wait time.
The wash problem could be a low fill problem.
This can be easily checked by adding hot water after each fill during a cycle.
Justbe careful to not overfill it.
If it now washes OK then the most likely culptit is the screen filter on the input side of the fill valve. Check and clean it.
Do not permanently remove it as it is there to keep crud out of the valve that could cause a flood.
Thanks so much for all of the help and the download links. We’re now leaving town for a few weeks so I will try all this when we get back. Really appreciate it.