Maytag Neptune: No Spin

Washer Repair
1

[B][COLOR=#3a49bc][SIZE=3]Hi,[/SIZE]
[SIZE=3][/SIZE]
[SIZE=3]We have a Maytag Neptune [/SIZE]
[SIZE=3][/SIZE]
[SIZE=3]M/N: MAH4000AWW [/SIZE]
[SIZE=3]S/N: 40279919WQ [/SIZE]
[SIZE=3]Style: Y7909201 [/SIZE]
[SIZE=3] [/SIZE]
[SIZE=3]The washer runs through the entire cycle but doesn’t spin. We can open the door and the drum is full of water. [/SIZE][SIZE=3]We’re told that to fix this problem, we must replace the Motor Control Board, and the actual motor (as the new boards do not work with the old motors… Is that true?[/SIZE]
[SIZE=3] [/SIZE]
[SIZE=3]This is a lot of money and work and we want to be absolutely sure that in our situation - to repair the spin cycle, we must replace the Motor, Motor Control Board, and Wax Motor…[/SIZE]

[SIZE=3]Can you help us?[/SIZE]
[SIZE=3] [/SIZE]
[SIZE=3]Thanks,[/SIZE]
[SIZE=3]Chris[/SIZE]
[SIZE=3] [/SIZE]
[/COLOR][/B]

2

— Begin quote from cchase;570787

[SIZE=3]Hi,[/SIZE]

[SIZE=3]We have a Maytag Neptune [/SIZE]

[SIZE=3]M/N: MAH4000AWW [/SIZE]
[SIZE=3]S/N: 40279919WQ [/SIZE]
[SIZE=3]Style: Y7909201 [/SIZE]
[COLOR=#3a49bc]
[SIZE=3]The washer runs through the entire cycle but doesn’t spin. We can open the door and the drum is full of water. [/SIZE][SIZE=3]We’re told that to fix this problem, we must replace the Motor Control Board, and the actual motor (as the new boards do not work with the old motors… Is that true?[/SIZE]

[SIZE=3]This is a lot of money and work and we want to be absolutely sure that in our situation - to repair the spin cycle, we must replace the Motor, Motor Control Board, and Wax Motor…[/SIZE]

[SIZE=3]Can you help us?[/SIZE]

[SIZE=3]Thanks,[/SIZE]
[SIZE=3]Chris[/SIZE]

[/COLOR]

— End quote

Chris,
If the machine fills and washes, it’s not likely you’ll need a motor, motor control board and if the door locks and the lock light illuminates, a wax motor either.
Now, a drain pump, spin enable switch,or off balance switch, could be the issue, based on your post.

You said the tub is full of water when you open the door. You’ll need to check the drain pump, tub to pump hose and drain hose for kinks, clogs,obstructions and operation. The washer has to drain, before it can spin. If the water level switch does not reset to empty, the main control board won’t allow the washer to spin.

The "spin enable switch 9 the switch farthest to the right on the door lpck assembly), has to have a "closed" circuit, when the door is closed and locked. No circuit on the yellow and red wires at the main control board, indicates the door is open and the washer won’t spin.

You have three off balance switches around the tub exterior( 1, 3, and 5 o’clock positions) If a switch is bad(open circuit) loose or broken wire etc. The tub will not spin, but it will usually rock back and forth, attempting to "re distribute" an off balanced load.

You should probably start by checcking the drain pump and hoses, based on your post information.

Good Luck,
:slight_smile: :slight_smile: :slight_smile:

3

I just want to that this forum for the help I received through it. I posted a plea for help because our Maytag Neptune washer went down, and my wife and I are presently unemployed. The appliance places just tried to sell us expensive parts we felt we didn’t need. The repair services either didn’t show up, call back, or when they came they tried to sell us expensive parts again.

YOUR TECHNICIAN READ OUR DISCRIPTION AND ADVISED US THAT WE DIDN’T NEED ANY PARTS AND THAT WE SHOULD CHECK THE WASHER’S PUMP. I TOOK THE DRAIN HOSES OFF THE BOTTOM OF THE DRUM AND LOW AND BEHOLD… THEY WERE COMPLETLY CLOGGED. THAT IS WHY IT WOULDN’T GO INTO SPIN CYCLE. APPARENTLY, A RELATIVE HAD WASHED SOMETHING WITH A RUBBER BACKING AND THE BACKING CAME OFF IN PIECES AND CLOGGED THE DRAIN. A LITTLE CLEANING AND SOME REASSEMBLE AND WE WASHING TONS OF LAUNDRY AGAIN.

I CAN’T THANK THE TECH WHO HELPED US ENOUGH, AND MY ENTIRE FAMILY THANKS THIS FORUM. YOU ARE DOING GOOD WORK AND HELPING PEOPLE RATHER THAN TRYING TO SCREW THEM. YOU HAVE SAVED US FROM A VERY EXPENSIVE REPAIR.

AGAIN, WE THANK YOU SO MUCH!!!

Christian Chase
christianchase@comcast.net:slight_smile:

4

— Begin quote from cchase;577965

I just want to that this forum for the help I received through it. I posted a plea for help because our Maytag Neptune washer went down, and my wife and I are presently unemployed. The appliance places just tried to sell us expensive parts we felt we didn’t need. The repair services either didn’t show up, call back, or when they came they tried to sell us expensive parts again.

YOUR TECHNICIAN READ OUR DISCRIPTION AND ADVISED US THAT WE DIDN’T NEED ANY PARTS AND THAT WE SHOULD CHECK THE WASHER’S PUMP. I TOOK THE DRAIN HOSES OFF THE BOTTOM OF THE DRUM AND LOW AND BEHOLD… THEY WERE COMPLETLY CLOGGED. THAT IS WHY IT WOULDN’T GO INTO SPIN CYCLE. APPARENTLY, A RELATIVE HAD WASHED SOMETHING WITH A RUBBER BACKING AND THE BACKING CAME OFF IN PIECES AND CLOGGED THE DRAIN. A LITTLE CLEANING AND SOME REASSEMBLE AND WE WASHING TONS OF LAUNDRY AGAIN.

I CAN’T THANK THE TECH WHO HELPED US ENOUGH, AND MY ENTIRE FAMILY THANKS THIS FORUM. YOU ARE DOING GOOD WORK AND HELPING PEOPLE RATHER THAN TRYING TO SCREW THEM. YOU HAVE SAVED US FROM A VERY EXPENSIVE REPAIR.

AGAIN, WE THANK YOU SO MUCH!!!

Christian Chase
christianchase@comcast.net:slight_smile:

— End quote

Chris,

Great job,
We’re glad, to have been some help to you.

You did all the work, and deserve all the credit, we just gave you a couple of ideas.

Glad everything went well and you’re up and running.

Thanks,

Good Luck,
:slight_smile: :slight_smile: :slight_smile:

5

My whirlpool HE washer works. But when it gets to the spin cycle it keeps filling up and rinsing several times before it spins. We have recalibrated it several times. And also changed the actuator it worked after the first load then goes back to doing the same thing on the next load. What is going on? Thanks for any help you can give.

6

My Kitchenaid clothes washer model no. KAWE 800T is stuck in "standby mode." It seems to have completed a wash, rinse cycle and then did not shut off. It makes a buzzing standby mode noise. I’ve tried unplugging, and pushing other buttons, but no improvement. Suggestions?