I use liquid soap and the latch on the dispenser door will not latch. I scraped out the place where the soap is held, and scraped around the latch to get out dried soap.
It still will not latch. I also poured boiling water around the dispenser and latch. It still will not latch. THe latch itself does not move back and forth like it should…it only moves slightly and with a push from me.
Can you help.
Here are your parts
http://www.appliancepartspros.com/partsearch/modelsearch.aspx?model=PDW8800L00WW
Sounds like you may need a new soap dispenser (Item 811 in Section 1).
There are no serviceable parts in the dispenser.
Click on the pictures for more views and info.
Is it easy to replace by myself (novice) or do you recommend a repairman?
I am also have a problem with my soap dish not latching. I have found the replacement parts that you have suggested. I looked at the door unit to see how to remove the old dispenser. There are no screws or clips shown… Can you explain how this soap unit is removed?.
It attaches with screws and brackets from the back of the doors inside cover.