Sub Zero ice maker help

Hi,
I have a sub zero model 2711 that has been having ice maker problems.
its not making ice and when i put my hand in the ice make i can feel frozen water and cubes. Is there anything i can try before calling very expensive sub zero repair personal? before the complete stop, i think water was dripping into the ice bucket and would freeze a bunch of the cubes once they had dropped.
thank you advance.
Cade