New Whirlpool side by side (GSS30C6) installed last week. Ice and water dispenser work fine but water is 65 degrees F. Manual says it should be 50 degrees on "most models". Water temp fine in old fridge so not a water line/pipe problem. Rechecked installation on bottom front panel under door - looks right. Fridge temp 36 degrees. Called Whirlpool - they don’t think there’s a problem - 50 degrees is an average - and said service call likely at our expense. Can’t find anything online where someone has similar problem. Should this brand new expensive fridge be dispensing lukewarm water or does it sould like something is wrong with this particular fridge? Is there something we can do or should I insist on a service call?
Hello macdod. Try running three glasses of water through the dispenser and see if the 2nd and 3rd are colder. If so, this is the way the refrigerator is designed. Most refrigerators have a holding tank for the water inside the refrigerator compartment. If you provide you model number, we can check and make sure yours has one. Hope this helps.
Jeff - thanks for the response. I just ran 4 8 oz. glasses of water, one right after the other, and in order the temperatures were 69 degress F, 62, 64 and 69. That’s pretty typical. I’ve been testing constantly to find a pattern. Twice I’ve had a glass with a temp below 60 (55), immediately followed by a rise to the 60s. This is Whirlpool model GSS30C6EYY. It cools the water for the dispenser in tubing located behind the bottom crisper drawer in the fridge. The Whirlpool website says that a fridge of this depth should have 100 ft. of tubing. Only thing I know that’s unique about this model in general is that it’s the new 30 cf capacity with essentially the same outer cabinet dimensions as the 26 cf capacity version. The only thought the Whirlpool service rep had was that maybe we didn’t have sufficient length of tubing for our needs but 100 ft. should get you at least one glass of cold water. Any help you can provide is much appreciated.
Check and make sure water supply line is not hooked up to the hot water line in the house. Hope this helps.
Hello macdod. If the temperature inside the refrigerator is 36°, then the water should be close to that as well. There is some water lines between the tank and the dispenser that will provide warmer water, but once that is clear, you should receive cold water. We have checked everything there is to check in this situation. Maybe someone else on here has heard of this situation, and can provide some feedback. Hope you get this resolved. Thanks.
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New Whirlpool side by side (GSS30C6) installed last week. Ice and water dispenser work fine but water is 65 degrees F. Manual says it should be 50 degrees on "most models". Water temp fine in old fridge so not a water line/pipe problem. Rechecked installation on bottom front panel under door - looks right. Fridge temp 36 degrees. Called Whirlpool - they don’t think there’s a problem - 50 degrees is an average - and said service call likely at our expense. Can’t find anything online where someone has similar problem. Should this brand new expensive fridge be dispensing lukewarm water or does it sould like something is wrong with this particular fridge? Is there something we can do or should I insist on a service call?
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I am also having a problem with the temperature of the water my whirlpool 30 cu ft side by side is dispensing. Whirlpool also told me if they send out a service tech and he feels the temp of the water is deemed normal by him they will charge me for the visit. Have you ever solved your problem? If so, how?
Thanks,
vrod
I’d given up working with Whirlpool on this problem and then we heard a loud "explosion" coming from inside the the fridge and I called and Whirlpool agreed to send a repairman to check that out. Turns out there are some spots that are extra cold in the fridge and a can of pop had frozen and the whole top of the can literally blew off. Because this fridge is so deep and the can stayed upright with the contents frozen I didn’t even notice that this had happened until after I requested the service call. The repairman told me to raise the temperature in the fridge. Since he was there anyway I asked about the water temperature problem and he agreed that we should get more than a few ounces of chilled water. They called their service contact at Whirlpool (too bad the Whirlpool customer service reps can’t do that), who agreed that this sounded wrong and they ordered a new water reservoir (part# W10366790) thinking it may have had some kind of blockage which apparently it did. The new reservoir helped, but according to the repairman the fact is that due to the way this fridge is designed, the first few ounces of water are always going to be lukewarm because that is the water already in the line. After you get past that first glass of water you then should be getting a couple of glasses of actually chilled water but that’s it because the reservoir is not very big. The only solution they had to increase capacity would be to replace the reservoir with the coiled tubing you find in other models but that would void the warranty so they advised against doing that until the warranty expired. It was disappointing but at least I know that it’s now working the way it’s supposed to. I hope this helps you determine if you have a problem with the water reservoir. FYI - I pulled out the snack drawer last week and the left side just cracked open. Whirlpool says that this is not covered by the warranty but said they would send a new drawer to compensate me for the inconvenience. Unfortunately, the replacement was broken during the shipping process. I’m calling tomorrow to try and get another replacement but I’m afraid they may not be so "generous" a second time.
Good Luck
macdod
macdod said:
Thanks so much for all of your feedback on this. I’ll let you know if we come up with the solution to this problem.
So what did you end up doing to get it corrected?
Thank you for your quick reply. I don’t understand why, if a Whirlpool tech installs the coiled tubing, it would void the warranty. I am calling them tomorrow and will let you know what they say. WE love the fridge but lukewarm water out of the dispenser is a downer. To spend this kind of $$$ on a fridge and have this kind of problem is unacceptable. It’s not like water dispensers on the door is a NEW feature. If Whirlpool doesn’t step up I will probably return the fridge.
Vrod
[SIZE=4]I’m also having the problem of the water not being cold. But my problem just started, since it was cold. We don’t use the dispenser a lot, and I always get a glass of water before bed. But this time it wasn’t cold. So don’t let these guys play these guessing games. I’ll check it out and get back to you.[/SIZE]
I have had our appliance repair man here three (3) times. They are insistant that on this model, due to its design, the first 6 oz of "cold" water will be basically at room temperature. The next glass will be cold. They say this was due to this model having a smaller storage area to allow for more space in the Fridge.
I bought a new side by side stainless steel Whirlpool, the water dispensed from freezer door is not cold at all no matter how many cups of water I dispensed; this is a brand new refrigerator, my previous Whirlpool refrigerator (much old model) was much better, it always gave me cold water no matter how many cups water I dispensed; based on so many discussions on this topic here, I believe this is their design defect. Don’t want to drive myself crazy, I decide to dispense some ice on the cup first, then dispense some water, that way I definitely get cold water.
I am having this same problem but my fridge is not getting cold either. Everything but the freezer is warm?!
Hello Jacilyn01. Check and make sure the evaporator fan motor inside the freezer is running. If not, and there is voltage to it, you will need to order and replace the evaporator fan motor. If it is running, look for frost build up on the back wall. If there is frost, the It sounds like you may have a defrost problem with the unit. Check and see if there is any frost build up on the back wall of the freezer. If so, you will need to test the defrost heater and the defrost thermostat. They should read closed for continuity when cold. You can test this with a multi-meter [AP3873826]. I will include a link at the end to assist you how to use the multi-meter if needed. If both parts are good, you will need to replace the defrost timer. Once the problem is repaired, you will need to thaw out the ice on the coils before the unit will operate properly. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html
I have the same problem on a new Whirlpool side by side I purchased in October. The water in the door dispenser is never cold. My 30 year old GE never had a problem like this. I tested the capacity of the tubing in the Whirlpool as suggested above. The firs 8 oz glass came out at 64 F. The second was 61 F. The following three were at 68 F, which is the temperature of the cold tap water.
This design just plain sucks. The other problem I have is that food items at the back of the refrigerated side freeze even though the temperature is set at 37 F. I have a thermometer inside and the control is holding 37 F but the back is much colder than the front.
i would like to return this lemon!
I am having same issue with a new Whirlpool 21 cu ft side by side.
It is sad because our last fridge dispensed at least a few glass s of chilled water! I hope it is something that can be adjusted.
II have the exact same issue!
Normal? Why would you say that? People buy through the door dispenser to obtain a reasonable amount of chilled water. If a refrigerator cannot deliver at least 2 or 3 8 oz glasses of water at about 45 degrees, there is a design issue.
The culprit is that they no longer use good volume holding tanks. They use too short 1/4 inch tubing that yields only a third of the needed volume!
We must require Whirlpool to develop a fix. Either a 30 ounce holding tank or enough tubing length to yield the same volume.
Test as follows: Set fridge temperature to a lower setting, between 30 and 35 degrees. Verify temp with thermometer.
Draw 4 ounces of water. Measure temp and throw out. Keep drawing water 4 oz at a time and measure each draw for temp. One of your four ounces should be around 45 degrees. If still near sixty, there is an issue. Verify the cooling plastic tubes behind the crisper. Insure they are same temp as fridge.
Also, estimate the volume of the coiled tubing which acts like a little tank.
Use this equation:
Volume in ounces = number of coils x 3.14 x diameter of coil bunch x 3.14 x .125 x .125 x .534
The above is for a 1/4 inch plastic line and for the diameter of the coil bunch in inches. Volume is in ounces.
If volume is not around 30 oz, that is not good. I calculated mine and got 9 oz. I can only get 4 oz of chilled water–8 if I am lucky. My old GE calculates at 30 oz with its little holding tank.
We must get with Whirlpool and request a fix or a recall. No matter what size the fridge is, a reasonable amount of chilled water is a must!
By background is in engineering.
Might as well add my lack of cold water woes. Fridge is new since July, got the professional install. Never has water been colder than room temperature. Ever. Doesn’t matter how much or how little water is used. Always the same temp. Fridge and freezer work great. I think a class action lawsuit is in order.