I do have another question. I am not sure if this problem existed before but I noticed that after spinning and draining the water, the washer makes a fairly noisy clang noise when its about to stop spinning.
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I know this is an old thread, but I had the same noisy stop problem with my direct drive washer for several weeks until the coupler broke. I will be replacing the coupler but did you get any indication of what caused the noise at the end of the spin cycle? Mine was making a rapid clunking noise as the tub span down.
You might have dragging brake shoes. Pull the pump aqnd motor and turn the tranny coupler clockwise till the clutch housing starts to turn, if hard to turn, you have bad brake shoes.