Hello,
I have a Kenmore top-load, direct drive washing machine that has stopped working. Specifically, the agitator is not functioning. First I replaced the agitator dogs. Secondly, I checked out the coupler; it’s fine.
In the spin and rinse cycle, I can hear a clicking/grinding sound. Like I said though, the agitator is not turning. Water does drain out though.
Any idea what it may be? Clutch? shot transmission?
After reassembly, the agitator shows that it is working. On the spin cycle though, it is not spinning and you can hear a faint, grinding-like sound.