trying to get to the tumber to replace the belt. Don’t know how to get to it. thanks:(
First, make sure power has been disconnected to the dryer. Insert a putty knife (or something similar) between the top and front panels, about 2 inches from the end on each side. This will release the clips that hold the top panel to the front panel. Raise the top panel. You can then remove the front panel (should be a couple of screws, one on each side).
Hope this helps.
By doing what I’ve described in the previous post you will get to the drum.
I have this same problem with my Kenmore 721.80803401. The experts report that the problem is the rotating central arm that drives the tray assembly. The Sears expert recommends replacing the ring assembly and tray assembly which is sold as a kit #383EW1A132A. A detailed picture of the arm shows that a wheel has been added which will probably stop the arm from disengaging from the slot in the glass tray. Since the part costs approximately $50 plus shipping, I am waiting for more feedback before making the purchase.