My Whirlpool GSS26C4XXY00 ice maker is not working. The water dispenser works fine. The Ice maker is not getting any water. I installed a new solenoid valve. Still not getting water. I did not reverse the leads on the solenoid valve to determine if the ice maker solenoid would work via depressing the water dispenser on the door. After 4 hours working on the solenoid, I needed a break and thought I’d read some posts and ask some questions. The ice maker and storage bin are in the door. The switch is on. Is there some kind of LED that is suppose to be on? How do I access that?
Thanks
OK … Got a email from a forum poster from 2013. Seems he had a similar issue back then. Initially he thought it was the circuit boards/LED switch that is triggered when then beam that shoots across the ice bin is interrupted by the pile of ice stored in there. In the old days it was the metal or plastic arm that would stopped based on how much ice was in the bin. Anyway… prying plastic tabs in a freezer is difficult. Lucky I did not break anything. However unhooking the wire plug from each board (2) could have been easier if Whirlpool added an extra inch of wire. A couple of pictures …Now to see how $$$$$$ these are …
Although he ordered the boards installed them, that did not fix the issue. He then ordered and installed a new ice maker and it worked. He removed the new boards and reinstalled the old boards and his ice maker continued to work.
I’ll start with ordering new boards…
Parts Pros only lists one of the boards ($249) … the smaller one is discontinued. Cost on AMAZON for both is $300 (free shipping not available even with Amazon Prime). Ugggg …
OK … parts ordered from Amazon … will keep you posted[LEFT][COLOR=#000000]
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Troubleshooting summary…
Read all the forum posts about NO ice. Checked for ice jam in the ice maker … no ice/no water. I did not reverse the wires to the solenoid to determine if the solenoid would work when activated by the water dispenser. The solenoid seemed to be the major cause of the NO ice in the forum posts…AND based on experiences I had with an older Whirlpool frig … the lack of ice was a result of no water/bad solenoid. At this time I did not note whether the LED beam was working. Once the solenoid arrived and it was installed and again checked for water flow and solenoid operation. Main single solenoid working, water flowing to/from filter to double solenoid. Water dispenser working. Assuming ice maker solenoid working. Still no ice/no water flow to ice maker. Time for hair dryer to water line to ice maker. Hair dryer applied to ice maker then to water line at bottom door. Still no water flow. Looked at some forum posts that pointed toward the LED beam with units that had ice maker/storage bin IN the freezer. Problem pointed toward the circuit boards. Re-looked at forum for someone with Whirlpool frig similar to mine with both ice maker and ice bin in the door. Then as I mentioned in an earlier post above, found an older forum post from Fred in Hawaii . But forum post never updated with results. He did post an email address so I emailed him and his response pointed me to LED circuit boards.
Before I removed the boards to obtain the replacement part numbers, I did not have any LED illuminated, no LED beam… so I’m thinking … no LED beam to trigger the ice maker.
AM I replacing parts ? Seems like I am.
Can I test power before or to the circuit boards?
What are your thoughts?
Ken in VA[LEFT][COLOR=#000000]
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— Begin quote from CitadelBlue;906230
Parts Pros only lists one of the boards ($249) … the smaller one is discontinued. Cost on AMAZON for both is $300 (free shipping not available even with Amazon Prime). Oh …
OK … parts ordered from Amazon … will keep you posted[LEFT][COLOR=#000000]
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— End quote
Still waiting on one board … the smaller one (est 3/23-3/26). Received the larger board (2x2inch ) in a 5.5x4.5.4inch box loose/unwrapped. a piece of tape whould have kept the board wrapped sufficiently. Although there was bubble wrap in the box it was no bigger than a piece of klenex. What a way to treat a $200 circuit board. Seems another poster stated that his inlet valve (as was mine) was poorly wrapped as well.
So as I continue to think about ice … and reading the posts on this web site on the subject … I’ve concluded that there could be 4 issues causing NO ice:
- the water inlet valve … solenoid
- the circuit boards that sense ice in the bins
- the ice maker itself
- water lines - frozen in the door or to the filter or clogged filter
Thoughts ?
147 views… ???
I returned home last night from NC (short trip to see grandchildren) and received the other/smaller circuit board today. At least it was wrapped and taped in bubble wrap. Will install later this week.
But… I read another forum about a 2 watt "Heater" element that seems to go bad that causes an icing problem right before the ice maker. Could be part Nos: W10347267 or 10347034 … but my model number doesn’t list either… A closer look at the parts diagram and my model number … seems AP6020016 is the correct part (remember my ice maker and ice bin are both located in the door.
We shall see as I enter round 2 in Ken vs the ice maker. Will keep you posted .
Thoughts?
Got the cover to the ice make off of the door …easy … 2 philips screws. No ice build up, but I put the hair dryer on it… Installed two new circuit boards that are behind the panel that is being pointed to above in the picture. LED illuminated? … yep … Now I am waiting to see if it works … Temps need to come down ,
Will keep you posted…
190 views and no new input?
6.5 hours later and still no ice and no illuminated LED …ugggghh!
221 views by this afternoon … can anyone provide any encouragement?
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[FONT="]As mentioned I received and installed the 2 circuit boards yesterday. They seem to monitor the amount of ice in the ice bin and I would think send the signal to make dump more ice if need be. Took cover off inside freezer door to access ice maker and used a hair dyer on the water inlet line in case there was an ice blockage in water line. Noted illuminated LED lite from left/larger circuit board when ice bin was in place. Later yesterday no ice and no illuminated LED. 18 hours later still no ice and no illuminated LED. Not sure if LED is indicator as my basement frig with working ice maker has ice and similar LED but its not illuminated. Also there is NO water in the ice maker.
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[FONT="]My next step is ice maker replacement, but since I never tested the water valve (i.e. reversed the wiring so the water dispenser triggers the ice maker solenoid), I will do that. BUT… that means pulling out the frig, getting down on the floor and getting may big hands in small spots to reverse the wiring… another UGGGGG … not today …
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[FONT="]Will keep you posted.
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259 views. Anyone have any other suggestions?
Ice maker replaced this morning and still no ice. Sooooooo … its back to the drawing board.
— Begin quote from CitadelBlue;906552
Morning Gene … my background ice maker issues are posted above… in summary
I have a working water dispenser
I ve replaced the double solenoid valve, both emitter boards, and the ice maker.
I see a red LED from the left emitter board when the ice bin is in place. It does go out after a few minutes.
I ve jumped the ice maker (to simulate ice harvest) but it doesn’t cycle.
Thoughts?
— End quote
— Begin quote from Gene;906565
Hello.
What is the part number of the new ice maker?
Please, describe how did you jump the ice maker.
Pull the ice maker out. Looking at the ice maker head from the mold and heater assembly (back of the head), locate the slot for the shut-off arm (old design) in the left upper corner of the head. This slot is for the on-off switch inside the head. Using a flat screwdriver, try to turn it counterclockwise. Put everything back together and give it a try.
Good luck.
— End quote
Ice maker P/N: AP6017832
Jumped the ice maker to harvest ice
- Turned power off at circuit breaker
- Removed ice bin
- Removed inner door cover/housing that covers ice maker (2 philips screws)
- Removed ice maker head cover
- Inserted wire in holes T and H to harvesting ice (Picture)
- Reinserted ice bin to close switch on emitter board
- Turned power back on
- Since the inner door panel is off I closed the switches that extinguished the interior lights
- Watched and waited … nothing…
On-off switch inside the head (Picture)
Inserted screwdriver. Switch turns clockwise then counterclockwise.
Nothing …
347 views … Thoughts?
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Called a pro …
He is pretty sure its the main control board … $222 including shipping.
Ever hear of the money pit …
I’m selling apples and pencils on the street corner to pay for my ice making attempts …
I’m also about to order the LED boards for our Whirlpool which is also not making ice. Hate throwing money at parts without being able to actually test the suspect parts to determine if that is the issue or not. Gets expensive really quick.
— Begin quote from t189dms;906583
I’m also about to order the LED boards for our Whirlpool which is also not making ice. Hate throwing money at parts without being able to actually test the suspect parts to determine if that is the issue or not. Gets expensive really quick.
— End quote
What are the issues with your ice maker? These boards basically monitor the ice in the ice bin and tell the ice maker when to make ice.
I’m expecting my control board to be delivered on Thursday. If that will solve my issue I will have a spare /new set of emitter boards to give you (I purchased a set and was given a set after ordering). The boards I have are W10296530 and W10180607. If they fit your set up … let me know. They are yours …
Control board arrived at 700 last night via Fedex. I must have been the last delivery. Any way, Appliance Parts Pro get zero stars for packaging. This is the 3rd part I’ve ordered and Appliance Parts Pro still must have a shortage of bubble wrap and tape. Basically, a $213 board in a box, but at least this one was in a clear plastic bag. Haven’t installed it yet. Need to empty part of the frig to reduce weight so I can pull out the frig and also lay down a 1/4 inch sheet of plywood to protect the floor. I am hoping this solves my no ice issue and I can then return the other parts.
Thanks for the offer. I’ve called a repairman and he says the ice maker needs to be replaced. The part has been ordered. Will let you know once it arrives and we have ice…
t189dms said:
Thanks for the offer. I’ve called a repairman and he says the ice maker needs to be replaced. The part has been ordered. Will let you know once it arrives and we have ice…
I may have a spare ice maker as well…
Thanks for the offer, but I’ve already ordered it…