top loading washer suspension rods and tub

i dont konw the age
however when the tub fills with water the tub will drop down and rub in the bottom of the floor pan. it seems there are suppost to be two shock absorbers/suspension rods that are on either side of the tub bracket laterally, (not the for rods running vertically). is it possible these are missing? i cant find any info as far as parts
thanks
kevin