I own a very expensive Whirlpool Gold Oven and the touch panel has stopped working.
Whirlpool wants me to pay them $80/hour to come in and diagnose the problem.
can you help me with this?? I Have a [FONT="]GW395LEPS00 and the serial number: XS1303302
Non of the buttons are working and the display reads PF.
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I have the same problem agraywall. I have a Whirlpool Gold Model # GY398LXPS. My control panel has been erractic for the last few months. The current problem is that the off button for the oven will not work. Everything else is functional. I have been pulling out the drawer to pull the plug each time I need to turn it off.
Someone please help us!!
Many thanks!!
I wish only a couple buttons didn’t work. I want to order the touch panel or the control module behind the buttons but I don’t know which one to replace.
I might just order both and return the one that I don’t need.
A couple weeks ago I contact Whirlpool and received absolutely no sympathy from them. I feel totally ripped off.
Mine is S00 - S Steel finish.
Gene,
Thanks a lot !!
Gene told me to install the Ferrite Ring and I just tried and same thing. Can you tell me which parts they replaced or adjusted and how much cost you? Send to me - johnmou8@yahoo.com Thank you.
Hi Gene,
Thank you for the help. I received the Ferrite Ring and installed as instruction sheet. But still shown "PF" and same as before the oven not working. Note: my range’s spark module is not next to touch pad control panel, it’s under the left front burnner. But I still install ring over the main wire harness. Please let me know what I should do next? Thanks.
Actually his tech. hasn’t called me back to confirm a time to come fix it yet.
would you let me know after they fix it? thanks.
Ok Gene’s tech. came and replaced the control panel. He noticed that Whirlpool redesigned the structure of the panel. It appears that possibly the ribbon was rubbing on the metal panel, now it’s all one piece. So possible design flaw, that explains a failure after just 1 year.
So you will likely need to buy the $150 control panel.
Hi Gene,
Thank you for the information. I search the internet, there are at least 5 cases recently post on internet for the same Whirlpool medel and same problem. Do you think this is a defect from Whirlpool? Is Whirlpool should have some kind responsible? And can you represent us to have some kind deal with Whirlpool?
another case as attached-
http://forums.**********.com/range-repair/anyone-can-help-wit-my-oven-ctrl-panel-6570.html
Please help, have the same problam, what repair did you do? wag2170@oponline.net thantks in advance
What is the complete model number of the unit and the color of the control panel?
Gene.
Gene, forgot to tell you control panel is BLACK. By the way I have already replaced the circuit board. Still same problem PF
GENE, Thanks for your info. I failed to tell you that my Control Panel will not work at all. Lights up and clock works but unable to use any controls on Panel. I see that alot of people are haveing trouble with Whirlpool with this same problem, with panel reading PF, thanks in advance
Go ahead send e-mail to Whirlpool to complain the problem. As more complain to Whirlpool I hope they’ll take some action, like "RE-CALL". see below for where to complain.
sample e-mail I send to -
From:
Sent: 8/11/2008 12:23:45 AM
To: whirlpool_customerexperience@whirlpool.com
Subject: Whirlpool.com Email Us Form Submission
Here are more case has the same problem happen after one year warranty, But I
truely belive Whirlpool brand should last much longer, especialy at this higher
level product. see attached post from different web site.
http://forums.**********.com/range-repair/anyone-can-help-wit-my-oven-ctrl-panel-6570.html
WAG2170,
Looks like the problem is a bad membrane switch which comes as a part of a new, redesigned control panel.
I do not think Whirlpool will take it as a recall because this problem did not cause any danger to the consumers. Consumers could try to file a group lawsuit which is very hard and takes a very long time.
Gene.
Hi Gene,
can you recommand any one serve San Gabriel city? would you give me a call 626.807.6115? please.
Hi John,
If compressor gone bad - there is no other way to fix it.
About Whirlpool refrigerators: in my opinion they are on top of any others today and I just bought one for myself. Just look for a model without computers!
Gene.