freezer and frig not cooling????

help… my frig or freezer is not cooling properly. it runs but not cooling or freezing…

A model number may be useful.

By running I am assuming that the compressor is running usually you can hear it also you should be able to feel it vibrating and it should be warm.

Check that the evaporator (freezer) fan is running.
If not that may be your problem.

If the fan is OK then remove the rear cover in the freezer so you can inspect the evaporator coils.

If they are heavily iced/frosted over you have a defrost problem.

If there is no frost or frost only in one area (usually where the freon enters the coils) then you have a sealed system problem and it will be an expensive repair as you need a pro.
Make sure to check it after the unit has run a couple hours because if you do it shortly after a defrost cycle there will also be no frost.

the part number is 363.50222000 it is a side by side… there is frost in the freezer on back wall not alot but some. help i cant afford another on… and yes the fan in the back is running and i hear the motor running to caus it is hot…

i cleaned everything that you can but nothing has changed/… what else is left to do or how do i fix this??
It does not sound like you removed the cover at the back of the freezer so you can inspect the evaporator coils so I cannot be of much help.
If you go to the Sears Parts site and search your model number they have a parts breakdown which will help you locate things.

Here is a site with good basic fridge repair info perhaps it will be useful.
http://www.applianceaid.com/frig.html

ok i took back wall off in frezzer part… cant see coil part or metal parts cause ice covered it… so how do i figureout what is bad and or good??? help…:frowning:

i reset it and turned t off and i didnt really hear anything but not sure hwere to check and see if it is running? what part do you check?
. and how do i check t see if motor is running can u hear it or ? very stressed… cause you can hear fridg running …

ok trying to find parts is there another name for the defrost heater … looking at diagrams and that name is not coming up… i see a harness in middle of freezer that hooks to something… could it be called a heater harne???

ok so i put my hand on everything in freezer and nothing was hot so now im defrosting it to see what is wrong … hopfully it is the defrost thermostat it is the cheapest… and i hope it is easy to install…