Help My Neptune will not pull water out of clothes??

Everything was fine then on the last load the clothes were sopping wet and heavy. I pushed ‘spin’ only on the control panel. The barrel spun, but water was not sucked out of clothing.
I unplugged, waited, then tried again. same results. I also tried to re-run thru wash/rinse/spin cycle…clothes still laden with water.

I took back panel off and carefully watched motor spin the belt. It never really kicked in to go fast, fast. But motor did go one way and then reversed itself etc.

Water does not seem to be pumped out the hose either.

I am NOT getting any error messages on the computer display. Does that mean the computer board is ok?

What should I do? Besides call repairman. Also, I was never notified of the
class action suit on this model.

It is possible you have something caught in the drain pump, removing the lower back panel will allow access to pump and hoses, besides that, these models have a full motor and control board kit replacement when the motor goes bad. Very expensive, also the class action lawsuit is over.