Hello ~
Hope someone can help… My Whirlpool side by side makes ice fine but it will not dispense ice at all. I have searched the forum but have been unable to locate the answer for this refrigerator/freezer model. I can get as much water dispensed as I wish but am unable to get both crushed and cubed ice.
— Begin quote from Anariz;410789
Hello ~
Hope someone can help… My Whirlpool side by side makes ice fine but it will not dispense ice at all. I have searched the forum but have been unable to locate the answer for this refrigerator/freezer model. I can get as much water dispensed as I wish but am unable to get both crushed and cubed ice.
— End quote
Anariz,
First thing, is the ice dispenser paddle out of alignment, twisted, hanging crooked, etc. ?
Does the flapper door open, when you press the ice paddle ?
Can you hear the actuator switch "click" when you press the paddle in ?
A bad switch or broken paddle tab is the more common problem on your style refrigerator dispenser with that complaint.
You may need to remove the dispenser panel (facade) to access the components,
The dispenser panel/facade can be removed by inserting a flat blade screwdriver into the two slots on the bottom side (edge) of the dispenser panel(facade) and twisting the blade until the panel snaps free at the bottom, slowly and carefully push up on the panel until the hidden retaining tabs are free from the dispenser body. Label the wires and disconnect the harnesses/and wires as needed, and set the panel aside. Remove the (3)screws holding the switch bracket assembly to the housing assembly. You will then have access the the switches, wires, and paddle assembly.
You may need this part, once you determine the failure,
[part]AP3872692[/part]
Good Luck,
Hello Joe,
Thank you for your reply. First, the dispenser paddle is very solid, no play other than what is required of it. The flapper door does not open when the paddle is depressed. When depressing the paddle, I hear no noise at all. I have been trying to remove that front panel (facade) it’s a bit snug. I don’t want to remove this part unless we know for sure that this could definitely be the cause of the ice cubes/crushed ice not dropping. Thought I’d reply to see if maybe it’s something else after answering your questions.
Again, thank you for your help.
— Begin quote from Anariz;411499
Hello Joe,
Thank you for your reply. First, the dispenser paddle is very solid, no play other than what is required of it. The flapper door does not open when the paddle is depressed. When depressing the paddle, I hear no noise at all. I have been trying to remove that front panel (facade) it’s a bit snug. I don’t want to remove this part unless we know for sure that this could definitely be the cause of the ice cubes/crushed ice not dropping. Thought I’d reply to see if maybe it’s something else after answering your questions.
Again, thank you for your help.
— End quote
Anariz,
Sorry, but you’ll have to remove the facade and access the assembly.
Your description, gives me the impression you’ve got a linkage and a switch problem.
The flapper is a mechanical operation, when you press the paddle the linkage opens the flapper door, then the closer assembly slowly closes the door.
When you press the paddle, it also closes/activates a switch, which when activated, the switch sends power to the auger motor and solenoid for cubed / crushed ice. With no "click" the switch is bad , or again you’d have a linkage problem.
I don’t think you’ll find a problem, but you could remove the top hinge cover of the freezer door, and check for loose wires or connections in the wiring harness connector located there.
After reading this thread, I removed facia and found the plastic pins that hold the ice switch were broken off, allowing the switch to fall out of the mounting clips. i used a hot nail to make holes and put the pins in fom the side, then hot melted them in. replaced the switch and reinstalled the facia…works fine. no parts, no money, and half an hour labor.
— Begin quote from dr stan;805175
After reading this thread, I removed facia and found the plastic pins that hold the ice switch were broken off, allowing the switch to fall out of the mounting clips. i used a hot nail to make holes and put the pins in fom the side, then hot melted them in. replaced the switch and reinstalled the facia…works fine. no parts, no money, and half an hour labor.
— End quote
Dr. Stan, Great job, and Thanks for the update. It’ll come in handy when someone else has an issue with the actuator switches on their dispenser.
Thanks Again
We had the same issue with dispensing ice but not water. When we removed the facia, we found all three tabs broken on the water side. Tried to repair with super glue, but if it isn’t exactly at the right angle, in the right spot, it doesn’t hold for long. We ordered a new bracket from Amazon for less than $10 and repaired it in less than 10 minutes this morning. I’m a 50+ year old woman with not a lot of mechanic experience, so that shows you what a simple job it is. Probably saved ourselves close to $100. Thankful for forums like this one.
— Begin quote from Giles4dg;815508
We had the same issue with dispensing ice but not water. When we removed the facia, we found all three tabs broken on the water side. Tried to repair with super glue, but if it isn’t exactly at the right angle, in the right spot, it doesn’t hold for long. We ordered a new bracket from Amazon for less than $10 and repaired it in less than 10 minutes this morning. I’m a 50+ year old woman with not a lot of mechanic experience, so that shows you what a simple job it is. Probably saved ourselves close to $100. Thankful for forums like this one.
— End quote
Giles,
Great !!!
Glad we could help, a little. Thanks
After a recent lightning strike, an apparent main control circuit board was shot. A repair man replaced the board and it started cooling and making ice. However, I found out that an ice dispenser failed to dispense ice. after checking the web site here as well as this posting, I am thinking that I may be able to order "correct" parts and do it myself.
My Model #: Whirlpool Side by Side (Model#: GS2SHAXSS01)
I do not hear the motor start when I press the ice dispenser guide although the green light is on currently cube and can switch it to crushed ice.
Would someone guide me what part I would need to order? Is that possibly the same Parts number listed above?
Thank you in advance.
Sam
— Begin quote from wsyoon;830295
After a recent lightning strike, an apparent main control circuit board was shot. A repair man replaced the board and it started cooling and making ice. However, I found out that an ice dispenser failed to dispense ice. after checking the web site here as well as this posting, I am thinking that I may be able to order "correct" parts and do it myself.
My Model #: Whirlpool Side by Side (Model#: GS2SHAXSS01)
I do not hear the motor start when I press the ice dispenser guide although the green light is on currently cube and can switch it to crushed ice.
Would someone guide me what part I would need to order? Is that possibly the same Parts number listed above?
Thank you in advance.
Sam
— End quote
Sam, It doesn’t sound like a "mechanical" issue in your case. You’ re going to need to remove the façade, and check the
[part]AP4354814[/part]
Bracket and control board for any damage or burnt marks. That’s the more likely place to start in your case.
Thank you Joe. I opened it up yesterday but I didn’t see any burn mark. BTW, the water is being dispensed while no ice comes out. I will check out the link for the parts you listed.
— Begin quote from wsyoon;830410
Thank you Joe. I opened it up yesterday but I didn’t see any burn mark. BTW, the water is being dispensed while no ice comes out. I will check out the link for the parts you listed.
— End quote
Sam, OK, will keep an eye out for your next post.
I have mode ed5jhexts00. My ice dispenser was not working. The water dispenser was working. It was still producing ice. I took front facade off and slid microswitch off with the wires still connected. The switch worked when I pressed it. It was a bad connection between the switch and lever. I wedged a beer cap inbetween the switch and plastic housing. I now can use ice dispenser. 
— Begin quote from John Jacob Flinklehiemer;831036
I have mode ed5jhexts00. My ice dispenser was not working. The water dispenser was working. It was still producing ice. I took front facade off and slid microswitch off with the wires still connected. The switch worked when I pressed it. It was a bad connection between the switch and lever. I wedged a beer cap inbetween the switch and plastic housing. I now can use ice dispenser.
— End quote
John, That would indicate an issue with the bracket assembly AP2988571] the lever [AP3182223] . The bottle cap was a good, inexpensive repair procedure. But, if you’re going to operate the dispenser as is, you need to consider a "non metallic" shim. Why run the risk of shorting out and creating more damage to the refrigerator or yourself or family.
Hello I hope someone can help me I also have the side by side whirlpool refridge and cannot get the Ice to dispense. From reading some sites on line I thought it was the aug motor so I bought one on line and replaced it but it is still not working. when I push on the lever in the door it clicks and it opens but the aug motor does not make a peep. (that’s why I figured it was broke and I replaced it) but now I am thinking maybe what ever turns that motor on in the first place may not be working? Nothing seems to be wrong with the paddle that I can see and like I said it does click and it does still open the ice chute. Any ideas before I waste more money?
HelpMe777 said:
Hello I hope someone can help me I also have the side by side whirlpool refridge and cannot get the Ice to dispense. From reading some sites on line I thought it was the aug motor so I bought one on line and replaced it but it is still not working. when I push on the lever in the door it clicks and it opens but the aug motor does not make a peep. (that’s why I figured it was broke and I replaced it) but now I am thinking maybe what ever turns that motor on in the first place may not be working? Nothing seems to be wrong with the paddle that I can see and like I said it does click and it does still open the ice chute. Any ideas before I waste more money?
HelpMe, You’ll need to dismantle the front of the dispenser assembly and access the switch bracket assembly, so you can check the actuator switch
and check the switch circuit and operation. Then check the paddle
Make sure the arms aren’t cracked or broken and the paddle activates the switch. If all checks are OK, the issue will be a loose connection in the wiring harness or a faulty selector switch/control panel
But that’s not likely right now.
I have a similar problem. My Kenmore elite model 45423801 is not dispensing ice. I too replaced the auger motor to no avail. The auger turns when there is no ice in bin. With ice in the bin and the dispenser arm depressed the door opens and the auger motor hums but it doesn’t turn although it will sometimes move a little. Could this also be a switch issue?
Tammy
TamaraS said:
I have a similar problem. My Kenmore elite model 45423801 is not dispensing ice. I too replaced the auger motor to no avail. The auger turns when there is no ice in bin. With ice in the bin and the dispenser arm depressed the door opens and the auger motor hums but it doesn’t turn although it will sometimes move a little. Could this also be a switch issue?Tammy
Tammy, It’s not likely to be a switch or control problem, if the motor hums, and try’s to turn, you’re getting some power to the motor. Try this, remove the ice bin, dump the ice into a clean container(so you can put it back) and check the auger in the bin, make sure it’s not bent, broken or stuck to the bottom of the bin with ice. turn the drive coupler at the back of the bin by hand and see if it moves freely and doesn’t bind. If it does bind up, but there’s no visible alignment or damaged parts issues, you’ll need to remove the front of the bin and check the "chopper" blades spacers and guides inside the mandiplate assembly.
Joe - everything moves freely with no ice in the bin. The auger will turn when the ice dispenser arm is depressed and will turn manually. The coupler on the bottom of the bin turns freely. Everything has been thawed out and I have ensured everything turns without binding. However when I dump the ice back in the bin everything grinds to a halt. The auger looks fine and the blades look fine no dents and they rotate. Any ideas?
TamaraS said:
Joe - everything moves freely with no ice in the bin. The auger will turn when the ice dispenser arm is depressed and will turn manually. The coupler on the bottom of the bin turns freely. Everything has been thawed out and I have ensured everything turns without binding. However when I dump the ice back in the bin everything grinds to a halt. The auger looks fine and the blades look fine no dents and they rotate. Any ideas?
Tamara, We’re going to need the complete model number (11 digits) so we can review service and parts history, and any technical information or updates. From the sound of it, you may have an "IDI" dispenser system, and we may have to test the selector switch and the harness to the auger motor, but not sure without a complete model number. Thanks