I just replaced the shocks on my Sumsung front load washer due to the vibration which made it sound like it was going to fall through the floor. (Your video was super easy to follow)
I’ve checked the balance and level… I’ve even tried to readjust the legs but the washer still vibrates and walks at the highest spin cycle.
I feel that it’s still something internal but not sure what else to check.
Could the springs that suspend the tub need to be replaced? Or is there something that balances the tub I should check
Thank you
BK
Look at the internal basket. (the stainless steel drum) Spin it by hand and see if it seems to keep an even gap between it and the outer tub. Or does it seem to rotate unevenly?
Also press upward on the inner basket can you make it move up and down or side to side independently of the outer tub?
Open the little trap door at the bottom right corner and open the drain pump clean out. (be prepared there will be a lot of water coming out, have towels or a bucket underneath) Do you see grayish white muck coming out of it?
If so then you have:
- Broken support (spider arm) most likely
if not this then possibly it may be
- Bent drive shaft
- Bad bearings
Thanks for the reply.
When spinning the tub, it rotates evenly. However, if I put my hand on the top inside of the stainless tub I can easily move it front to back… I am assuming that shouldn’t have that freely.
I noticed that movement when I had the top off when I was changing the shocks, it seemed a little to loose, but I didn’t notice anything other than the 2 springs suspending and holding the tub in place
How do I know which part is bad
BK
Ok I am assuming it is a problem with the spider arm assembly which is typical with this unit.
http://www.appliancepartspros.com/samsung-assy-flange-shaft-dc97-15491a-ap4458785.html
This is likely the part you need. Have you checked the drain clean out?
I’ll go back and check it. The wife opened it about a month ago because she said she smells an odor. Not a whole lot came out that time
I guess I’ll try the spider arm. Hopefully that’s as easy as the shocks . Do I also need to order the seal and bearings or are those reusable?
Thanks again
Sorry not nearly as easy as shocks.
Complete dis-assembly of the outer drum.
Bearings and seal should be ok.
Order new bolts with spider arm as those will break off at dis-assembly.
http://www.appliancepartspros.com/samsung-bolt-dc60-40137a-ap4203183.html
You will need to order all 6 bolts.
I’m following the on line video. I have removed the tub, and have removed the screws on the outer casing and removed one half of the outer tub.
However, my inner tub does not come out. It appears that I have screws on the back side that need removed. The video did not cover that situation. I have attached a picture.
Thank you for the assistance
Brian
Did you remove the bolt and rotor from the back of the drive shaft?
After separating the outer tub you should be able to remove the inner tub but you have to have removed the bolt that holds the rotor on and pulled the rotor off as well. The rotor may be hard to remove as it is being held by the magnets to the stator. Wiggle it completely off. when it is removed you will see the splined end of the drive shaft. If you take a heavy hammer or small sledge hammer tap the end of the shaft driving loose and pull out the inner basket.
BTW no picture came through.
Thanks… I did remove the stator and magnets.
I did everything per the video unless I missed a step. I still have an extra weight and another plate on the bottom side of the tub around the shaft. Close to 20 nuts holding the plate on
Picture Reattached
Thank you
No your good. Just take a good sized hammer or a small sledge maul, while holding the outer tub hit the drive shaft with a good swift hit. This will dislodge the drive shaft from the bearings and the inner tub will slide right out.
Your outer bearing looks to be in great shape BTW…
Question…I can’t believe I unloosened this clapand lost the nut.
I couldn’t find this under the clamps and I cannot find locally…yet. Other clamps will not holt the tube in place. This comes from the tub to a drain hose
Pic attached
Thank you
Would a screw type clamp work like you could get at auto parts store?
If your hunting clamps I must imagine you’ve removed and fixed the support arm?
Yep… the tub to pump hose is the only thing that remains.
I’ve tried zip ties regular screw clamp but nothing holds the hose. It keeps slipping off
Was hoping it could get through the site. Going to look at some local repair center tomorrow
Anxious to see if the washer is fixed… let alone do laundry
Thanks for all your help
Wish I was writing with good news
Washer is together and taking it for a test run on spin cycle.
Tub fills up and it seems to want to spin but doesn’t… tub rocks minimally and seems stuck in the cycle
Not sure what to do expect go back thru and verify all the connections
Could I not have the magnet and stator on completely?
Ok… went back and shook the tub / manually spun it. Ran the rise cycle and it actually spun for a few rotations and froze back up.
Check all wiring connections.
Remove rotor and check for proper stator placement.
Check wiring to stator, it has a rotor position sensor.
Replace rotor making sure it is completely seated over stator.
recheck a rinse and spin cycle
Good morning
Sending you this attachment… is this normal that the shaft is not flush with the housing? Could this be my issue?
Thank you