Water not dispensing, but makes & dispenses ice.

Refrigerator & Freezer Repair
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1

Water not dispensing, but makes & dispenses ice. No noise is made when the dispenser is selected for water. The water lines are not frozen, because water came out of the line at the base of the door when the line is uncoupled and the tank in the refrig is not frozen. When I push the dispenser in the water mode, I do not have 120 volts to the water inlet valve water dispenser solenoid. Maybe the switch behind the dispenser is not working?

Thanks in advance for the help.

3

— Begin quote from IARidgeRunner;784316

…Maybe the switch behind the dispenser is not working?..

— End quote

Looks like you are on the right track Open the dispenser and check the switch for continuity.

Gene.

4

Gene said:
Looks like you are on the right track Open the dispenser and check the switch for continuity.

Gene.

Thanks Gene, how do I get into the dispenser on this model? I felt around the front panel with a putty knife and could not detect any clips.

Joe

5

Hi Joe,

There are two ways to do it and I’m not sure which one is correct.

  1. You can try, using a small flat screwdriver, to unlock the tabs at the bottom of the control panel.

or

  1. You can open the freezer door and try to remove the recess cover between the second and third door shelves.

Gene.
P.S. The model number you posted is incorrect. The correct model number is 363.9512780

6

Was this switch your problem? I have the same issue (no 120VAC to water solenoid when switch depressed)

Any thoughts?

7

The dispenser switch was not the problem. I had to replace the temperature control unit, so I cleaned the fridge out and let every thing thaw out for several hours. The water flowed from the dispenser just fine, so maybe there was a frozen line somewhere? I even attached a 1" thick x 6" x 10.5" piece of pink foam board to the inside door over the dispenser area.After start up and temp adjusted, water dispenser quit again. I have to set the temp control unit on the lowest setting to get fridge temps to control from 35 to 39 degrees F, and the freezer is holding at zero.

8

Hello,

In the very first post you said: "When I push the dispenser in the water mode, I do not have 120 volts to the water inlet valve water dispenser solenoid". Noway it could be related to frozen water line.

Remove the front grille. Disconnect the tubing at the quick connect. Place a container under the tubing to catch any water. Make sure the freezer door is closed and activate the water dispenser. If water comes out of the tube then the water line inside the freezer door is frozen up.

Gene.

9

Thanks Gene,

When I disconnected the tubing at the quick connect, with the freezer door closed and activated the water dispenser no water came out of the tube.

This means it is either the water dispenser solenoid, or the switch behind the dispenser (WR23X318 ) is not working?

Is there a different water dispenser solenoid for the the water dispenser & the ice-maker? because my ice maker still works.

Also, sorry I did not get back to your post sooner. I was waiting for an email notification, but did not get one. I will be sure to check back sooner.

Thanks for the assist.
Joe

Read more: http://forum.appliancepartspros.com/refrigerator-freezer-repair/508525-water-not-dispensing-but-makes-dispenses-ice.html#ixzz2JOrw6HSs
http://forum.appliancepartspros.com

Read more: http://forum.appliancepartspros.com/refrigerator-freezer-repair/508525-water-not-dispensing-but-makes-dispenses-ice.html#ixzz2JOrGWoTd
http://forum.appliancepartspros.com

10

— Begin quote from IARidgeRunner;797185

…This means it is either the water dispenser solenoid, or the switch behind the dispenser (WR23X318 ) is not working?..

…Is there a different water dispenser solenoid for the the water dispenser & the ice-maker? because my ice maker still works…

— End quote

Hi Joe,

It can be correct but
— Begin quote from ____

… I cleaned the fridge out and let every thing thaw out for several hours. The water flowed from the dispenser just fine…

— End quote

this is very confusing. It points to "frozen line somewhere".

There are two solenoids on the water inlet valve and they work separately.

I really don’t know what to say in such situation. You may want to redo all tests.

Gene.