I was receiving an F21 code which indicates a drain problem. I cleaned out the filter which had some debris. I tried spin/rinse with same error. I found the technical manual in the kick panel and ran diagnostic tests. The code hung at C:06 with the machine still spinning. It never drained. I just replaced the pump (from Appliance Parts Pros) and have the same issue.
Other ideas? I’m a newbie for appliance repair.
Thanks!
After reading a few other posts I went through diagnostic test and when it went to C:06 I felt the pump and it was vibrating. I squeezed the black hose in front of the new pump multiple times to see if water would start to release. I then shut off the machine, removed the filter and found part of a pen. I then unclamped the black hose and found a sock which was clogging the line.
After replacing the pump it still wouldn’t drain. Thought about it for a couple of days, verified that the pump was working as it should and thought that it might not be getting any water.
Took off the piece coming from the bottom of the tub (where there is a ball float valve) and it was completely clogged with a HUGE hairball.
Wash, rinse, repeat – works like brand new now.
Also might help with the mildew problems that people are talking about.