whirlpool duet- won't start and can't run diagnostic

Our whirlpool duet will not start a cycle. It turns on and I’m able to change the settings but when I push the start button nothing happens. I tried running the diagnostic test but it would not begin.

My hub thinks it’s the door latch. Wouldn’t that show an error code then? Would it actually be the control panel?

Thanks for your help!

If your duet washer won’t start its most likely due to a bad part behind the start button.
Here’s how to fix it at home for 35 cents: https://youtu.be/N8rz8sclwAg