Hello, My Repair Angel:
First, I would just like to express my appreciation for this site and the service it provides. It is a blessing to me.
The washer is a whirlpool cabrio agi;serial CT3571495
We are a family of nine–my husband and I with seven children. We typically wash on a daily basis.
Initially, I noticed water would run from the washer with each wash. I didn’t pay much attention. Later, there was a loud knocking sound–I think during the spin cycle. After the washer would stop, the clothes would still be soaked. I tried to restart the cycle to drain and spin, but it didn’t work. I have also noticed a crack in the plastic agitator where the fabric softener goes. There was a digital message that reads 5d (I believe).
Can you tell me what is wrong with this washer? Can you tell me if the washer is worth salvaging?